Shipping & Returns

Australian shipping
Free shipping over $150

Australia

Standard
$12 AUD 4–6 business days
Express
$16 AUD 1–2 business days
Orders over $150
Free Standard
Shipped with Australia Post · Tracking provided on all orders
International shipping

New Zealand

Flat rate
$25 AUD 5–8 business days

Rest Of World

Flat rate
$45 AUD 7–10 business days
Please note we are not shipping to the United States at this time. Tracking will be provided on all international orders
Taxes & duties
International taxes and import duties are the responsibility of the customer and are not covered by Nell. Please check your local import tariff regulations before ordering. Any shipment rejected due to unpaid fees will be returned to Nell ~ shipping costs will not be refunded and the return will not be processed until the goods are received back.
Returns & exchanges

  • You have 14 days from the date your order is received to submit a return request.

  • Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.

  • Items must be returned in their original condition ~ unworn, unwashed, and with all tags still attached.

  • Ready to return? Use our returns form to submit your request and we'll be in touch within 1-2 business days.