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Nell
Privacy Policy
Nell operates this store and website to provide you with a curated shopping experience (the "Services"), powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described here.
Personal information we collect
Depending on how you interact with us, we may collect the following categories of personal information:
Contact details
Name, address, billing and shipping address, phone number, and email address.
Financial information
Payment card details, financial account information, and transaction details.
Account information
Username, password, security questions, preferences and settings.
Transaction information
Items you view, add to cart, purchase, return, exchange or cancel, and your past transactions.
Communications with us
Information you include when contacting us, such as customer support enquiries.
Device & usage information
Device type, browser, IP address, unique identifiers, and how you interact with the Services.
Where we collect it from
Directly from you
When you create an account, visit or use the Services, or communicate with us.
Automatically through the Services
From your device via cookies and similar technologies when you use our products or visit our websites.
From service providers & partners
When we engage third parties to enable technology or when they collect information on our behalf.
How we use your information
Provide & improve the Services
Processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns, and personalising your shopping experience.
Communicating with you
Providing customer support, order notifications, and maintaining our business relationship.
Marketing & advertising
Sending promotional communications by email or post, and showing relevant online advertisements. You can opt out at any time.
Security & fraud prevention
Authenticating your account, securing payments, and detecting or preventing fraudulent or malicious activity.
Legal reasons
Complying with applicable law, responding to legal process, and enforcing our terms and policies.
How we disclose your information
We may disclose your personal information to third parties in the following circumstances:
Service providers
Shopify and vendors who perform services on our behalf — IT, payments, data analytics, customer support, cloud storage, and fulfilment.
Business & marketing partners
To provide marketing services and personalised advertising. Partners use your information per their own privacy notices.
Legal & business transactions
To comply with legal obligations, respond to lawful requests, or in connection with a merger, acquisition, or bankruptcy.
Our relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to Shopify and third parties in other countries in order to provide and improve the Services.
To learn more about how Shopify uses your personal information and to exercise any applicable rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details below to request deletion.
We do not knowingly "share" or "sell" personal information of individuals under 16 years of age as those terms are defined in applicable law.
Security & retention
No security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend you do not use unsecure channels to communicate sensitive information to us.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your rights & choices
Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances.
Right to Access / Know
Request access to personal information we hold about you.
Right to Delete
Request deletion of personal information we maintain about you.
Right to Correct
Request correction of inaccurate personal information.
Right of Portability
Receive a copy of your information or have it transferred to a third party.
Marketing opt-out
Unsubscribe from promotional emails at any time using the link in any email.
UK / EEA additional rights
Object to processing, restrict processing, or withdraw consent where applicable.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request. To learn more about rights related to data processed by Shopify, visit privacy.shopify.com.
International transfers
We may transfer, store, and process your personal information outside the country you live in. If we transfer your information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date.
Contact us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please get in touch: